We didn’t understand the specifics of our IT problems. We simply explained to RTC what we wanted to accomplish and the problems we had communicating between offices. RTC came up with a solution and presented it in a way we understood.
We don’t have that “waiting period” we had while transmitting files back and forth. Now it’s all done by clicks of buttons right on our network! RTC has brought us into the 21st century.
RTC is very conscientious of my business and the times at which it is best to service the systems. They promptly respond to matters, and when items of the utmost importance arise, they solve them with increased haste.
It comes across that there is a genuine desire to provide great service with a friendly nature. Just as important as being able to solve problems is the ability to foresee problems that haven’t even become apparent yet. RTC took steps to either prevent those problems and/or create a protocol to overcome them.
RTC is great to work with and fast to respond to any issue. They are very professional in the workplace, and we feel they are a great asset to our company.